Refund Policy for BDS Web Hosting

At BDS Web Hosting, we are committed to providing exceptional services to our clients. However, if you are not completely satisfied with your purchase, we offer a refund policy that ensures your satisfaction and confidence in our services.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all shared web hosting plans. If, for any reason, you are not satisfied with our services, you may request a full refund within 30 days from the date of purchase. This guarantee applies to the initial purchase of hosting services and does not apply to renewals.

2. Domain Registrations and Renewals

Domain registration, renewal, and transfer fees are non-refundable. Once a domain name is registered, it cannot be canceled and refunded due to the nature of the domain registration process. However, you retain full ownership of the domain for the registration period, even if you choose to cancel your hosting services.

3. Additional Services and Add-ons

Refunds for additional services, such as SSL certificates, dedicated IP addresses, and other add-ons, are not covered under our 30-day money-back guarantee. These services are non-refundable once activated or delivered.

4. Cancellation Process

To request a refund, you must submit a cancellation request through our customer support portal within the applicable refund period. Our support team will process your request and issue a refund within 7-10 business days. Refunds will be credited back to the original payment method used during the purchase.

5. Conditions and Exceptions

  • The 30-day money-back guarantee is only applicable to new customers purchasing a hosting plan for the first time.
  • Accounts that have violated our Terms of Service or have been suspended or terminated due to misuse or illegal activities are not eligible for a refund.
  • If a promotional offer or discount was applied to the original purchase, the refunded amount will reflect the discounted price.

6. Changes to the Refund Policy

BDS Web Hosting reserves the right to modify or update this refund policy at any time. Any changes will be communicated to our customers via email or through updates on our website.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at [email protected]. We are here to help and ensure your satisfaction with our services.